Frequently Asked Questions
When Will I See Results?
Most people notice their lips feeling softer and more hydrated within the first 1–2 weeks of consistent daily use. Improvements in smoothness, fine lines and natural-looking volume typically develop gradually over 3–6 weeks, as red light supports circulation and skin appearance over time.
Is Plump Me Safe To Use Every Day?
Yes. Plump Me uses gentle heat and red light, which are safe for daily use. Most people use it once per day for 3–5 minutes to maintain softness, hydration, and natural-looking volume.
How Much Does Shipping Cost?
Shipping is free on all orders to Australia.
How Long Does Shipping Take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days, depending on your location within Australia.
Where Are You Located?
Our head office is located in Melbourne, Australia
What Is Your Refund Policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.