Frequently Asked Questions
How Does It Work?
- Red-light LEDs (630–650 nm)
- Boosts blood flow and lifts away buildup.
- Spreads your favourite hair oil evenly, driving nutrients deep for added hydration and shine.
The combined light, massage and oil delivery create an optimal environment for stronger roots, reduced shedding and fuller, thicker hair.
How Often Should I Use Red Light Comb?
- Initial phase:once daily for 5 minutes during the first few days to allow your scalp to adjust.
- Once comfortable, you may extend each session and use the brush morning or evening up to a combined total of 20 minutes per day.
The device is engineered for gentle, routine use, so feel free to tailor the schedule to your comfort and hair care needs.
How Much Does Shipping Cost?
Shipping is free on all orders to Australia.
How Long Does Shipping Take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days, depending on your location within Australia.
Where Are You Located?
Our head office is located in Melbourne, Australia
What Is Your Refund Policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.