Frequently Asked Questions
How Does Cupping Work?
- Begin on low level 1 heat & suction and limit each spot to 5 minutes while your skin adapts.
- A thin layer of massage oil or lotion reduces friction and helps the cup seal smoothly.
- Work the back, shoulders, glutes, thighs and calves
- Bump up intensity, heat, or duration only when the previous setting feels comfortable.
- Make sure the area is fresh and moisture-free before every session for optimum suction.
- Everyone’s skin tolerance differs, so ease in and listen to your body for safe, effective results.
Can I Use The Device On Sensitive Areas?
Avoid using the device on thin or sensitive skin, such as the neck, face, or joints. Stick to larger muscle groups like the back, thighs and shoulders. Start with the lowest suction and heat settings to gauge your skin’s response.
Will Cupping Leave Marks?
Yes, mild marks or circular discolouration are normal and typically fade within 3–7 days. These occur as suction draws blood to the surface, aiding circulation and muscle recovery. Wait until marks fade before re-treating the same area.
Can I Use It With Oils Or Lotions?
Yes, applying a light layer of massage oil or lotion can help the cup glide smoothly and create a better seal.
How Much Does Shipping Cost?
Shipping is free on all orders to Australia.
How Long Does Shipping Take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days, depending on your location within Australia.
Where Are You Located?
Our head office is located in Melbourne, Australia
What Is Your Refund Policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.